The three triggers for a document request
| Trigger | What is requested | Effect until done |
|---|---|---|
| First withdrawal of any amount | proof of identity and proof of address | the payout is held |
| Lifetime deposits above €2,000 | the same documents, if not yet supplied | verification is requested |
| Lifetime deposits above €5,000 | source-of-funds evidence | the account is frozen until the source is confirmed |
A transaction that is considered unusual can trigger the same request at any time, and a 2-step verification with document uploads is described in the brand's policy for those cases.
Accepted documents
- Proof of identity: passport, identity card or driving licence.
- Proof of address: a utility bill issued within the last 3 months, a bank statement or official government correspondence.
- Source of funds: documents that show where the deposited money came from, requested above €5,000.
The name and the address in the profile have to match the documents, which is why the first verification form of the profile is filled in with care rather than speed.
The same-method payout rule
A withdrawal is returned by the method that was used for the deposit, and the minimum and maximum of a withdrawal depend on that method. Daily, weekly and monthly withdrawal limits are set in separate policies of the brand, and a higher VIP level can be granted exceptions. A withdrawal requested while a bonus is active forfeits the bonus and its winnings, so the wagering is completed or the bonus cancelled before the request.
Limits set after login
Deposit limits and stake limits are set in the account by the player, and a change takes effect 24 hours after the last update, which prevents a limit from being raised in the middle of a session. Self-exclusion is requested through the support chat, which is open at any hour.
Access problems
- Password forgotten: the reset link under the login form sends a new link to the registered e-mail address.
- Account frozen: the source-of-funds documents are sent, and the account is released after the check.
- Payout held: the identity and address documents are uploaded in the account, because no withdrawal is released without them.
- Shared device: the session is logged out after play.

